CCP Call Center Loan application Script - Call #1
Personal Lending Group - this is ________________ on a recorded line, did you receive a mail offer from us?
Have you filled out anything online with us prior to calling in?
If answer is yes, immediate get the clients name and email to leads@rescue1fin.com with client name in the subject. Example: “I have John Smith on the line”
Are you looking to consolidate and pay off your high interest credit card debts?
OK, we can definitely help you with that. We have a very quick and simple process.
I’ll start by gathering some basic information from you over the phone and then get your file submitted to our Internal Underwriting department.
We will do a “soft inquiry” to access your credit which will not affect your credit in any way. Then we'll call you back to review the loan options you qualify for and you can make a decision if you would like to accept one of the offers and move forward with the funding process.
Loans fund in as little as 24 hours, and funds are deposited directly into your account.
The telephone number I have for you is “X”. Is this the best number for us to reach you back on? Is there a secondary number for me to put in your file?
OK, I am going to ask you a few quick questions to start putting the file together:
Let's get started
Frequently Asked Questions and Answers
What is Personal Lending Group?
We are full financial services firm & operate nationally across the US.
What does “pre-selected” mean?
You have met a certain level of pre-screened data criteria that would indicate you may be an eligible candidate & benefit from a debt consolidation loan.
Why do you need to pull my credit report?
Approval information such as loan interest rates can’t be determined until an underwriting process has been done. We do a “soft pull” of your credit so it won’t show up as an inquiry or have any type of negative affect to your credit. Your information will not be shared or sold and is 100% only used to check your eligibility. We follow the standard underwriting process used for all loans applications.
What interest rate do you charge on your loans?
Rates start at 5.99% and are based on each applicant’s credit profile. Once your file goes through underwriting we will be able tell you of the exact loan terms you qualify for (rate / monthly payment / term).
Do you pay off my debt or do I get the money sent to me?
Funds are deposited directly into your bank account, we do not pay them directly.
Is this one of those things where I stop paying my bills and you negotiate?
This is purely in regards to an unsecured loan so no this is not a program like that.
